We provide our valued customers with a 15-day return policy, which means you have 15 days after receiving your item to request a return. Please note that merchandise will be returned for an online store credit only.
To be eligible for a return, your item must be in the same condition that you received it, UNWORN & UNWASHED, with tags. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right in a timely manner. You will have 2 days to report the damaged items, after that the merchandise will not be accepted for a return.
Exceptions / non-returnable items
Certain types of items cannot be returned, like accessories (including earrings, necklaces, bags, hair accessories, hats, sunglasses and swimsuits). Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Due to a high demand of specific sizes, we are unable to offer exchanges on any items at this time. Approved returns on merchandise can be used towards online store credit.